Frequently Asked Questions

Booking approximately 5 days in advance allows us to confirm hosts, guides, venues, and other arrangements while preparing your experience properly. Closer dates are still welcome. Simply complete the Book Now form and select Enquire Availability, and our team will check what is possible.

Each experience page clearly lists what is included and what may be arranged at an additional cost. Day experiences typically include the host or guide, the activity, applicable entry fees, and, where specified, a meal. Transport arrangements depend on your selected transport option and requirements.

TRIS transport is optional for experiences where independent travel is possible. You may choose to book TRIS transport, arrange your own vehicle, or reach the venue by public transport where practical. For experiences outside Shillong or in more remote areas, we recommend choosing TRIS transport for a smoother and more convenient journey.

You will receive the guide’s contact details before the experience. If you expect to be late, please inform the guide as soon as possible. We recommend arriving on time and avoiding delays of more than 30–60 minutes, as late arrival may affect the planned route, activity duration, or other arrangements.

Experiences such as massage, yoga, pottery, and similar activities are scheduled specifically for you or according to the confirmed session time. If you arrive late, the session may still need to end at the originally scheduled time. Arranging another session will depend on availability and may not always be possible.

Yes. We can review requests for larger groups and confirm arrangements based on the group size, transport requirements, guides, facilitators, and venue capacity. Please contact us in advance so we can assess the requirements and prepare the experience accordingly.

Infants and children up to 36 months: Free of charge. Children from 37 months to 9 years: Charged at a reduced child rate, where applicable. Parents and guardians are requested to review the experience details carefully to ensure that the activity, walking distance, terrain, duration, and overall requirements are suitable for their child.

Experiences with dates sufficiently far in advance can usually be booked and paid for online. For closer dates, we may need to confirm availability with the host, guide, venue, or other service providers first. Once availability is confirmed, our team will share the applicable payment instructions or payment link.

TRIS experiences may be led or supported by local hosts, guides, practitioners, artisans, food providers, and other community members. We partner with people who contribute their knowledge, skills, hospitality, and local perspective, while encouraging travellers to experience each place respectfully and meaningfully.

Free cancellation is available until 11:59 PM, Up to 5 full calendar days before the scheduled experience. Cancellation less than 5 days before the experience is Non-refundable.Booking changes is subject to availability and may involve additional charges.For Cancellation due to unforeseen circumstances or bad weather TRIS travels reserves the right to cancel an activity when conditions make it unsuitable or unsafe. In such cases, customers may choose to reschedule or request a full refund, as applicable.

If you need clarification before booking or require assistance with an existing enquiry, please contact us through email at tristravelbookings@gmail.com / Contact at +91 70052 41197