Cancellation & Refunds

• Cancellation requests must be made in writing by email to trissimai03@gmail.com (or reply to your booking confirmation).
• Include your booking / payment reference, travel dates, and guest name so we can process the request quickly.
• The applicable refund percentage is calculated from the date we receive your written cancellation request, relative to the trip start / arrival date.

For private / curated package bookings under the August 2026 package terms:

• A 50% advance is typically required to confirm; balance is usually due at least 20 days before travel unless agreed otherwise in writing.
• Online booking for curated journeys is available when travel starts 25+ days ahead; closer dates may require enquire / customise instead.

For fixed departure / group package bookings under the June 2025 terms:

A 30% advance is typically required to confirm; remaining fees are usually cleared at least 25 days before the trip start date.

• Day experiences and short bookings are reserved against limited local capacity (guides, vehicles, slots).
• To change or cancel an experience booking, email us as soon as possible with your confirmation details. We will confirm what can be rearranged based on supplier commitments.
• Where a slot or service has already been committed with partners, refunds may be partial or unavailable — we will explain the outcome in writing.
• No refund is ordinarily due for no-shows, late arrivals that miss the meeting window, or unused portions of a booked experience after it has started.

• Approved refunds are initiated after we confirm the cancellation in writing and calculate the amount due under the applicable schedule.
• Refunds are returned to the original payment method (for example via Razorpay) wherever possible.
• Once initiated, bank / UPI / card refunds typically reflect in 5–10 business days, depending on your bank or payment provider.
• Refunds are subject to applicable supplier and payment processing charges.

Ordinarily no refund for

• Unused services after the journey has commenced
• Early departure, missed transportation, or personal reasons after travel has started
• Missed flights or connections arranged by the traveller
• External factors such as weather, strikes, bandhs, or other unforeseen situations where services were already committed (see force majeure in the full terms)

Force majeure

Where delays or cancellations arise from circumstances beyond our reasonable control (severe weather, landslides, road closures, government restrictions, and similar), we prioritise safety and will make reasonable efforts to rearrange. Refunds or credits for cancelled services depend on amounts actually recoverable from suppliers and services not already consumed or committed. Full detail is in our Terms & Conditions.